Have a question? Take a look at our Frequently Asked Questions section, where your question may have already been answered.

1. How can I check the details of my order?
   Once you place an order, we automatically send an order confirmation to your email. After we ship your order, we will send you a tracking link via email which you can use to track your order.

2. What happens if an item I ordered is found to be out of stock?
   If an item you ordered is out of stock, we'll offer you the option to change to another item of the same price. If you request a refund, we'll refund the amount of the item to you and adjust the shipping charge if necessary. Thank you for your understanding.

3. How do I know if my order was received by Herkind?
   You should receive a confirmation email within minutes of placing your order, confirming that we received it. If you don't receive the confirmation email within 24 business hours, please contact us at info@herkind.store for assistance.

4. Can I use multiple discount codes on one order?
   We only accept one discount code per order. However, we offer sale prices and other promotional discounts that can be used in combination with coupon codes.

5. Why was my payment declined?
   Payments can fail for various reasons:

   • The card information you entered, such as billing address, CVC code, or expiry date, do not match.
   • Payment was made from a new computer/phone.
   • Insufficient funds on your debit card.
   • Online payment is disabled.

   We suggest you contact your bank to confirm the specific reasons. If the problem persists, you can choose to use a different card or payment method.

6. How can I track my order?
   Once your order is fulfilled, we will provide you with a tracking number and the URL of the courier's website via email, allowing you to track your package while it is in transit.

7. How long does it take for delivery?
   The actual delivery time depends on your location and the shipping method you select. International Standard Shipping typically takes 7-15 business days.

8. What happens if I refuse my package?
   We strive to ensure that your package arrives in perfect condition with all your items. If you notice any discrepancies with your order, we kindly ask that you accept the package and then reach out to us at info@herkind.store. Please note that if you refuse your package without guidance from us, you will be responsible for any associated shipping charges.

9. I gave the wrong address or contact number, how can I fix it?
   If you've mistakenly provided the wrong shipping address, please contact us immediately. We can make corrections to your order details only until your order has been shipped. Once your order has been shipped, we are unable to redirect your package. In such a case, you would need to place a new order with the correct address.

10. Do you ship internationally?
    Yes, we do offer international shipping. We currently ship to more than 100 international countries, including the USA, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Italy, Japan, Netherlands, Norway, Spain, Sweden, Switzerland, the United Kingdom, and many others.

Didn't find an answer to your question? Contact us at info@herkind.store, and we will get back to you within 24 hours.